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Knowledgebase : General / Technical Issues

The 403 Forbidden error can be caused by multiple factors: * MODSECURITY RULE TRIGGERED * A ModSecurity rule is triggered by one of your scripts or by your request/input. ModSecurity is a WAF (Web Application Firewall) that protects your website fr...
If you are required to re-enter the username and password when trying to access phpMyAdmin from cPanel, it could mean that the MySQL password is out of sync. To fix this issue, please reset your cPanel password by following these steps: * Login to c...
Unless there is a known issue reported on our Network Status [https://my.maxterhost.com/serverstatus.php] page, your IP address is most probably blocked by the firewall due to various reasons (e.g. due to failed login attepts, too many connections, etc.)....
If for any reason you are unsatisfied with your hosting experience or just choose to close your account anytime during the first 15 days, we will be happy to refund your entire payment. We ask that you ask for a refund within three (3) days before your ne...
As of 15 October 2014, our servers no longer accept connections over the SSLv2 and SSLv3 protocols. This restriction is due to the "Poodle" security vulnerability [http://googleonlinesecurity.blogspot.co.uk/2014/10/this-poodle-bites-exploiting-ssl-30.html...
Account activation occours instantly after payment completion. Should your account not activate instantly, then your order needs to be verified manually which may delay the activation up to 24 hours.
For shared hosting accounts, you can request our customer care department to change your username. If you have a reseller account, you cannot change the username.
In this article we will describe the most appropriate way to send in tickets in order to ensure the fastest and most efficient responses to your tickets. These tips are merely a suggestion, and in no way a requirement. 1) One Ticket per Issue, New T...
We support media streaming over HTTP. To accomplish this, you would create a .ram file that calls your actual audio/video file. In your .ram file (or metafile) it should contain an actual address with the media file, such as http://yourdomain.com/filenam...
If you have lost your password, send an email to customer service. We will generate a new password for you and send it to the email address on file. The billing password can be retrieved instantly here: http://billing.maxterhost.com
TLD stands for Top Level Domain. This includes any domain names which suffix is .com, .net, .org. Therefore, some international domain names are not TLD's.
Windows XP by default does not support the TLS protocol and mainly relies on the old SSLv3 protocol. The SSLv2 and SSLv3 protocols are disabled [https://support.maxterhost.com/index.php?/Knowledgebase/Article/View/251/0/why-are-secure-connections-over-the...
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